Service Delivery is Key

Ensphere Consulting has always been focused on you, our customer.

We're the sort of consultancy company who believe that task completion is not what makes good customer service. From the top we operate as an organisation which carries your interests at heart. Our structure puts experienced, knowledgeable people in touch with you at every level.

My experience working as an end user on ERP systems 25 years ago when customer service seemed not to apply has fed my desire to make sure that all of my staff understand that at Ensphere Consulting the customer is king. I have a team of outstanding, highly skilled professionals who live and breathe this ethos and as a result we have an incredibly high referral rate which is well over our industry norm. I'm very proud of this company and our people.

Wayne Nolan, Managing Director

Our Commitment is to you and your business

We believe it is our responsibility to know and understand the commercial applications of the products which we provide. We strive to implement solutions which use the right technology to deliver the right functionality. We work to deliver in three key ways for you:-

  • solve real user issues; 
  • add business process value and; 
  • protect your investment 

This philosophy distinguishes us from other ERP service providers who will often be motivated by revenue alone. We take a vested interest through our account management process to keep our value model in place. You will have a nominated Client Director (skilled consultant) wokring alongside your Account Manager to provide guidance and support at the earliest stages of project conception.

We also make sure that the Account Manager has the right level of product knowledge to guide you towards the right solution to the problem. Because we operate with our own Managed Services team we can deal with integration of new technologies to your existing infrastructure and protect and preserve hardware and network investments.

This approach delivers great value business solutions, gives outstanding service to your user community and keeps your systems up to date with your needs.

We are evidence that "big" is not "best"!

But we're not sat on our laurels! Proof of our Sage customer service has come in various guises with several awards now belonging to Ensphere which place us firmly at the heart of great customer service. See below:-



February 2012:

Sage User Network: Business Partner Of The Year 2011

For The 2nd Year Running!!

In Febrtuary 2012, The Sage User Network  announced the results of their 2011 Business Partner of the year survey and awarded Partner of the Year ro Ensphere for the second year running.

"Since Ensphere became a Sage Business Partner in 2008, we set out to deliver the best support, consultative, Infrastructure and development services possible to our customers. We strive to take our customers forward with their business processes and IT solutions. We are now setting the bar for levels of customer support within the Sage Enterprise Division, with the awards we are being given, Sage Circle Of Excellence 2010, Sage Circle Of Excellence For Large Organisations 2011, Sage User Network Business Partner of the year 2010 and for the second year running Sage User Network Business Partner of the year 2011. We know we have to work harder over the next year but we have the team and the ethos to achieve the very high standard we are setting."

Wayne Nolan - Managing Director



December 2011:-

Sage UK - Circle Of Excellence 2011 for Large Business Organisations

Sage UK, the leading business software and services provider named accounting and ERP software specialist, Ensphere Consulting, as the winner of the coveted Sage Circle of Excellence Award 2011 for service to Large Organisations.

In the previous year Ensphere were awarded the Circle of Excellence Award for 2010.

Launched in 2004, Sage's Circle of Excellence recognises and rewards the 15 leading UK Business Partners who provide outstanding customer service and whose customers are the most likely to recommend them to friends and colleagues.

Ensphere are immensely proud and honoured to have received this prestigous award, which was voted for by customers and is a testament to our commitment to providing our customers with the best possible service. Even more impressively, this year the competition was judged using independent research conducted by members of Newcastle University Business School.  Furthermore, the awards were opened up to resellers from every division within the Sage Partner Community,  which resulted in there being several hundred business partners competing for a place in the Circle of Excellence. 

Despite facing very tough competition from each of the business divisions in the Sage Partner Community, we are pleased to announce that Ensphere Consulting achieved the highest score ever recorded by an Enterprise Business Partner!

Ensphere would like to take this opportunity to thank all of our customers for their continued support.

According to Brendan Flattery, Managing Director of Sage UK: "Our Circle of Excellence Awards programme is testament to the Sage UK passion for delivering an outstanding customer experience to companies large and small. I am delighted to be able to recognise Business Partners like Ensphere Consulting Limited for their commitment to Sage UK and our customers."


December 2010:-

Sage UK - Circle Of Excellence 2010

After only 15 months as a Sage BP, Ensphere’s customers showed their appreciation of the customer support experience they receive by voting Ensphere into the prestigious Sage Circle Of Excellence. 

The importance of this award is that it’s directly from customer feedback and not an industry award and gives a clear message that Ensphere’s customer service levels remain high and at a level that satisfy our customers on a day to day basis.

Ensphere is a relatively young Sage Business Partner compared to many of its competitors and is proud to offer a mature, well rounded customer experience. This underlines the fact that, although the company was established only three years ago, the handpicked individuals that make up the team have around 200 man years of Sage experience between them which allows Ensphere to deliver such a high quality service.

Wayne Nolan, Managing Director of Ensphere, says:

This award means everything to the staff of Ensphere. We pride ourselves on being totally committed to the relationships we build with our customers and their ongoing satisfaction with both us as a partner and the systems they are using. We are thrilled that something so important to the Ensphere ethos is being translated into fantastic customer service.